Eticon Energy (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping/billing address, and payment information.
• Account Details: Login credentials if you create an account with us.
• Order Information: Details about the products you purchase and transaction history.
• Technical Data: IP address, browser type, device type, and browsing activity on our site (collected through cookies and analytics tools).

2. How We Use Your Information

• Process and fulfill orders.
• Provide customer support.
• Send order confirmations, shipping updates, and product alerts.
• Improve our website, products, and services.
• Send promotional emails (you can opt-out anytime).
• Detect and prevent fraud or misuse of our services.

3. Sharing of Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties for specific purposes, such as:

• Payment processors (e.g. Paystack, Flutterwave) to complete transactions.
• Shipping and delivery partners.
• Service providers who assist with website management and analytics.
• Legal authorities, when required by law or in response to legal processes.

4. Cookies and Tracking Technologies

• Enhance user experience.
• Remember your preferences and login details.
• Analyze site traffic and usage patterns.
• You can disable cookies in your browser settings, but some features of the site may not function properly.

5. Data Security

We implement appropriate security measures to protect your personal data, including encryption, firewalls, and secure servers. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Withdraw consent or opt-out of marketing emails.
• Request a copy of the data we hold about you.

To exercise these rights, please contact us at support@eticonenergy.com.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from minors.

8. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised effective date.

Effective Date: 01/04/2025

Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact us:

• Email: support@eticonenergy.com
• Phone: +2348138168936, +2348082235573
• Address: 22, Main School Road, Eket, Akwa Ibom State.